With Microsoft Intune mobile app management (MAM), organizations can add PagerDuty for Intune to a set of trusted apps to ensure that sensitive business data stays secure on unmanaged personal mobile devices. This allows admins to manage PagerDuty access and gives users added security, without taking full control of employees’ devices.

Before setting up PagerDuty for Intune, please keep the following in mind:

• Users must have a Microsoft Intune account with an assigned Microsoft Intune license.
• Users must belong to a security group targeted by an app protection policy that targets the PagerDuty app before registering their app.
• Users are not required to have an Azure Active Directory (AD) account to use Intune. However, you will need Azure AD admin access, as well as Intune admin access, to configure permissions.

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Availability

PagerDuty for Intune is available for customers with the Enterprise for Incident Management pricing plan. Please contact our Sales team to upgrade to a pricing plan with this feature.

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FedRAMP Authorization Boundary

The PagerDuty for Intune app is not included within the FedRAMP authorization boundary.

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Required User Permissions

Admins and the Account Owner can configure PagerDuty for Intune.

Enable PagerDuty for Intune

1. In the PagerDuty web app, navigate to User Icon Account Settings and select the tab Mobile Security Settings.
2. In the section Mobile App Access under the heading Access to PagerDuty for Intune iOS and Android, select Enabled from the dropdown.
3. At the bottom of the page, click Save.

Disable Mobile App Access

Customers migrating to PagerDuty for Intune can also disable access to the standard PagerDuty Mobile App. Disabling access to the mobile app will automatically log out all users.

1. In the PagerDuty web app, navigate to User Icon Account Settings and select the tab Mobile Security Settings.
2. In the section Mobile App Access under the heading Access to PagerDuty for Intune iOS and Android and/or Access to Default PagerDuty iOS and Android, select Disabled from the dropdown.
3. At the bottom of the page, click Save.
4. In the modal that appears, enter DISABLE (case-sensitive) and click Confirm.

Add PagerDuty for Intune as a Managed App

You can administer PagerDuty for Intune in your Intune dashboard:

1. In your Intune dashboard, add PagerDuty for Intune to the list of managed apps.
2. Assign the PagerDuty for Intune app to your users in Intune.

Intune App Management Policies

You can set app configuration and app protection policies for the PagerDuty for Intune app from the Microsoft Endpoint Manager admin center. Visit the Microsoft Help Center for a full list of available app protection policies for apps on iOS and Android devices.

Log In to PagerDuty for Intune

User can download the PagerDuty for Intune app from the App Store (iOS) or Google Play Store (Android). Users will then need to complete the app registration. After signing in to Intune using their Microsoft account credentials, users can log in to the PagerDuty mobile app.

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Android Users

Android users should register with Intune using a separate app, Intune Company Portal.