PagerDuty AIOps Quickstart Guide

Set up PagerDuty AIOps in 90 minutes

For many teams, adopting PagerDuty AIOps is key to seeing fewer incidents and faster resolution. By leveraging Machine Learning (ML) and automation, our customers can see faster resolution, fewer incidents, and are able to adopt automation faster than non-AIOps customers. This guide provides instructions to configure PagerDuty AIOps in 90 minutes, and in that short amount of time you can see less noise and reduce toil across your services.

📘

Create Better Services

A service is defined as a discrete piece of functionality owned by a single team. Creating better services helps our ML improve accuracy of triage context and Intelligent Alert Grouping. Refer to our Service Standards guide to learn more about how to correctly create services in PagerDuty.

Operations Console (5 Minutes)

Many organizations look for a centralized overview during incident response. The Operations Console is the best place to understand your operations' current state. It offers live visibility into incidents, and users can create customized views to triage and take immediate action on issues.

The Operations Console offers:

  • Filters and Searches: Need to focus on a specific group of incidents? Leverage a configurable table and filter components (such as Services , Priority , Escalation Policy ) to create your refined view.
  • Customized and Shared Views: Want to see additional columns? Add, remove, and resize columns in the Operations Console to suit your needs. You can also share your view with your team members so everyone is working from a single source of truth in one centralized location.
  • Incident Actions: Need to run an incident workflow or add bulk notes? Take a variety of actions directly within the Operations Console to minimize your MTTA and MTTR.

You can take a guided five minute product tour. We recommend adjusting the filters and columns to build your desired views.

Automation and Orchestration (60 Minutes)

PagerDuty AIOps uses Event Orchestration, an automation engine that allows you to create rules that normalize and enrich your data. There are four components to Event Orchestration that you can configure:

  • Integrations: Use Global Integration keys in your monitoring tools to send data to an Event Orchestration.
  • Global Orchestrations: Allow multiple services to enrich data according to global sets of rules. ITOps or SRE teams usually create and manage Global Orchestrations.
  • Service Routes: Ensure that when certain conditions are met, incidents are routed to the right team.
  • Service Event Orchestrations: Create service-level orchestrations to enrich data according to the service owner’s criteria. Service-owning teams can self-serve and manage their own Service Event Orchestrations.

You will use these components to build the recommended Event Orchestration types below.

📘

Incoming Data

By putting PagerDuty AIOps at the front of your event stream, PagerDuty acts as a centralized overview across monitoring tools and is a force multiplier for automation. To get the most value and best results for noise reduction and automation, all your events should flow through PagerDuty AIOps. To learn about how we integrate with your tools, see our integrations page.

For teams just getting started, here are five common use cases for Event Orchestration that we recommend creating within your account:

  • Service Routing: With Global Integration keys, you can use a single key to ingest all events for all services relevant to your team. After events are ingested, you can configure Service Routing Rules to define how events are distributed to downstream teams. (5-60 minutes, depending on organization size)
  • Rules-based Noise Reduction: Event Orchestration has powerful noise reduction actions based on different conditions or scenarios. These tools include suppression, notification pausing, and incident dropping. Create broad conditions that describe classes of events that don't provide value to your teams. Then select the Suppress action to stop those events from generating notifications. (15 minutes)
  • Standardized Incident Response Procedures: For well-understood incidents, add notes to incidents when they’re created. These notes should define the standard response procedures for the incident. This is especially helpful to have in place for junior responders who need more context. (5-60 minutes depending on your existing documentation)
  • Major Incident Management: With Event Cache Orchestration variables, you can quickly identify when a major incident is occurring based on historical event data and adjust how rules are applied in those situations. This can help facilitate incident response during a major incident and ensure the right responders are being pulled in. (15 minutes)
  • Automated Incident Triage: Event Orchestration can automatically assign priorities and severities to events when they are ingested, ensuring related incidents are treated correctly. To do this, define all the conditions that describe a high, medium, or low priority incident in your environment and specify the appropriate priority. (15 minutes)

Once you’ve created these Orchestrations, you will only receive incidents relevant to your team and you’ll be able to resolve them faster with less toil and better data. Most of our customers see a reduction in MTTR and are able to create automation faster.

Noise Reduction (20 Minutes)

Noise reduction is a top priority for all teams. It’s a significant quality-of-life improvement for incident responders, whether they’re a NOC operator or a DevOps engineer.

Noise Reduction Settings on a Service

Noise Reduction settings on a service

There are six ways you can set your noise level threshold. We recommend that new users configure their noise reduction settings as such:

  • Intelligent Alert Grouping: Leverages ML to group related alerts based on previous incident data and human interaction. This option uses a rolling grouping window with a duration between five minutes to an hour. We recommend starting with five minutes. If Intelligent Alert Grouping groups an alert incorrectly while it learns, you can regroup the alert. This will train the model to group alerts like this in the future.
  • Auto-Pause Incident Notifications: Leverages ML to identify alerts that typically auto-resolve on their own and pauses incident creation. Select a duration ranging from 2-15 minutes. If the alert does not auto-resolve within the configured time period, PagerDuty will create an incident.

Intelligent Alert Grouping is the best way to see immediate noise reduction in the environment. For teams with specific alert grouping requirements, we also recommend the following:

  • Content-Based Alert Grouping: Create custom alert grouping based on known fields between alerts. Alerts that share an exact match on a set of chosen fields will be grouped together into the most recent open incident. You can even leverage Event Orchestration to add custom details that then are grouped by content.
  • Unified Alert Grouping: Combines Content-Based Alert Grouping and Intelligent Alert Grouping with a flexible time window for increased precision and correlation control.
  • Global Alert Grouping: Allows you to reduce noise by using Content-Based Alert Grouping to group alerts across multiple technical services.
  • Time-Based Alert Grouping: Allows you to group alerts based on a static time increment of your choice, ranging from 2 minutes to 24 hours, or even until the incident is resolved. This option is helpful for services that generate many alerts. We recommend starting with 2-5 minutes.

📘

PagerDuty AIOps ML Model

PagerDuty AIOps’ unique ML model is always analyzing data signals, so when you turn it on, there is minimal-to-zero training necessary. For existing customers who are new to AIOps, the model will start working immediately, as the platform is continuously learning from responder actions. For new users, the model will begin learning as soon as you begin using PagerDuty. The model will become more accurate as you send more events to PagerDuty, and resolve more incidents.

Triage and Root Cause Analysis (1 Minute)

PagerDuty AIOps comes with several ML triage features to provide you with more context during incident response. This also removes the toil of digging through documentation and postmortems to find the key information you’re looking for.

Triage and Root Cause Analysis (RCA) features require zero configuration. When you turn on AIOps, the ML algorithms begin processing data. Similar to other ML-based features, the more data you add to PagerDuty, the more effective these tools will be for you and the faster the model will learn.

Our ML-based triage and RCA features include:

  • Outlier Incident: Tells you if an incident is frequent, rare, or an anomaly. Helps responders understand how novel an incident is. The more novel, the more they might want to have help.
  • Past Incidents: Shares if an incident like this has occurred in the past, as well as the incident frequency over the last six months. If so, you can click into the past incident and view incident metadata – like who was involved or what remediation efforts were used.
  • Related Incidents: Shows other active incidents within the system that may be related. This helps you understand dependencies and cascading impact of an incident, and it allows you to provide feedback to improve recommendations over time.
  • Probable Origin: Determines the most likely service origin of the incident. This scopes the incident and tells you which team to coordinate with for more insights.
  • Change Correlation: Uses machine learning to correlate which incidents happen with certain changes. The incident shows recent changes on that service or related services. As most incidents are change-related, this gives you a jump start on triage.

Resources

PagerDuty AIOps Support

If you’re a current PagerDuty AIOps customer and you have further questions, please read PagerDuty AIOps, or reach out to your account team. If you’re interested in PagerDuty AIOps, you can sign up for a trial or take our interactive product tour.

Deeper Learning

If you'd like to go deeper into the information presented in this article, you can enroll in our PagerDuty University AIOps Knowledge Series, and work towards becoming a PagerDuty-certified AIOps specialist.


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You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. One or more technical services combine to deliver customer-facing or business capabilities.\nYou can add one or more integrations to a technical service in order to receive events from those tools."},{"_id":"62cf481eb64b5d001a0365fd","term":"postmortem","definition":"A postmortem is a report that allows users to learn from major incidents by providing a summary of events that transpired, how the response was handled, and what resolution steps were taken. It allows for further analysis to determine follow-up actions for similar situations in the future and, ideally, help prevent them altogether."},{"_id":"62cf482c68961a00fa2f0e6e","term":"override","definition":"An override is used to make a one-time change to an on-call schedule. An override is typically used if the on-call user is out sick or on vacation and you want another user to fill in for their on-call shift."},{"_id":"62cf485432b1e9001a327d94","term":"MTTA","definition":"Mean time to acknowledge an incident."},{"_id":"62cf485ee3633a0053f25b8d","term":"MTTR","definition":"Mean time to resolve an incident."},{"_id":"62cf488331e345006d828314","term":"maintenance window","definition":"A maintenance window is used to temporarily disable a service for a set period of time. No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."},{"_id":"66b679d4af4bef0044d44a08","term":"opportunity","definition":"Similar to a postmortem report or investigation, an opportunity focuses on an incident that has already occurred and explores its causes and results. An opportunity can only be created from an incident, but Jeli incidents can exist without being part of an opportunity."},{"_id":"66b67a7f3527ca0019a2fcb3","term":"notification","definition":"An incident notification is sent to the on call user when a PagerDuty incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a push notification from the PagerDuty mobile app, a phone call, email, or SMS."},{"_id":"66b68987003d8300208fa1f3","term":"escalation policy","definition":"Escalation policies are used to automate ownership by assigning incidents either directly to a user or an on-call schedule. Services in PagerDuty can be associated with one escalation policy. An escalation policy, however, can be associated with as many services as you like."},{"_id":"66b68a36157c9e0054d5bc02","term":"alert","definition":"Alerts are typically generated from monitoring tools, applications, or manual triggers, and serve as the initial signal indicating that something within the monitored environment needs investigation or action. Alerts can be grouped into incidents based on predefined rules to reduce noise and focus on critical issues."},{"_id":"66bb78bccb2381002bd9cb08","term":"TTE","definition":"Total time to engage."},{"_id":"66bb78c384be89000f020394","term":"TTA","definition":"Total time to acknowledge."},{"_id":"66bb78e55c3d5800258f8fe5","term":"TTR","definition":"Total time to respond."},{"_id":"66bb7907a46b86005c401f61","term":"TTM","definition":"Time to mobilize."},{"_id":"66bb794b2e1d55002b3c0983","term":"MTTE","definition":"Mean time to engage."},{"_id":"66bb798b9c5f5c0012e89514","term":"MTTM","definition":"Mean time to mobilize."},{"_id":"672a4d62ef6678003c8814d7","term":"multiservice group","definition":"A feature of Global Alert Grouping, a multiservice group describes the set of services, whose alerts may be grouped together when an incident on one of the services triggers."},{"_id":"673cd608907fed0030e5fe32","term":"acknowledged incident","definition":"A user will acknowledge an incident if the user wants to communicate that the issue is being worked on but has not yet been resolved. Acknowledging an incident halts the escalation process. Once an incident has been acknowledged, no more notifications will be sent until the incident ack timeout is reached. If the incident ack timeout is reached then the incident will go from the acknowledged state back to the triggered state."},{"_id":"673cd63c5dd6270036454e1a","term":"Admin","definition":"Admin users can: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys.\nAdmins cannot change or delete the Account Owner and do not have access to billing information."},{"_id":"673cd70f8ddfba004d8138db","term":"auto-escalation","definition":"Auto-escalation occurs when an incident is not acknowledged by the on-call user within the time specified in an escalation policy's settings. When this occurs, the incident escalates to the on-call user at the next level of the escalation policy. The default setting for auto escalation is 30 minutes, but you can change this setting if needed."},{"_id":"673cd7483bba5000400068a5","term":"contact method","definition":"A contact method is any phone number, SMS number, email address, or push notification that is associated with a single user's profile. Users can add up to 10 unique contact methods on their user profile."},{"_id":"673cd77f25bd740013138cc3","term":"incidents page","definition":"The incidents page is the first screen that appears after logging in to the PagerDuty web app. The incidents page gives you easy access to: Incidents that are assigned to you, Activity for the past 7 days, Who is on call at that time, When you will be on call next. You can also view a quick count of how many incidents have been triggered, how many acknowledged incidents are currently open, and access a more detailed list of total resolved, acknowledged, and open incidents."},{"_id":"673cd7b9d466d1001070f25d","term":"email filters","definition":"Email filters are used to configure email integrations to filter out certain emails from triggering incidents. Regex filters are configured to set conditions for when an email should trigger an incident and when it should not. You can set the regex filters to filter emails by email subject, by the body of the email, and/or the from address. Regex filters allow you to set up the service to: Accept all incoming email, Accept mail only if it matches one or more of the regex filter rules set up, Accept email only if it matches all of the regex filter rules set up."},{"_id":"673cd7e8132eea001f7ba058","term":"email management rules","definition":"Email management rules can be used in tandem with email filters on email integrations. With email management rules, you can preset rules on a service to determine how your events will behave based on event content. You can select which of your events will trigger, and you can auto-resolve related events by grouping them based by an event key."},{"_id":"673cd80a5dd6270036455dc2","term":"escalation rule","definition":"Each escalation rule represents a level of on-call duty. The first escalation rule in the escalation policy is the user that will be notified first about the triggered incident. If the first on-call user does not respond before the incident timeout, then the second on-call user or user that is on call on a specific schedule will be notified of the triggered incident."},{"_id":"673cd82192da5100114fe657","term":"escalation timeout","definition":"An escalation timeout is the time period where if the incident is not acknowledged or resolved, it will be escalated to the next escalation rule. The default escalation timeout is set to 30 minutes but this can be adjusted to any amount of time (in minutes)."},{"_id":"673cd88e5ee5e50073055a16","term":"incident auto-resolution","definition":"An incident auto-resolution is a service setting which allows you to set incidents to automatically resolve after a specified amount of time. Once this time has passed, the incident is resolved and no additional notifications will be sent out. This setting is off by default, but can be adjusted to 10 minutes, 20 minutes, 30 minutes, 40 minutes, 50 minutes, 60 minutes, 90 minutes, 2 hours, 3 hours, 4 hours, 5 hours, 6 hours, 12 hours, or 24 hours. If you need to set this to a time that is not in these options, you can do so from our REST API."},{"_id":"673cd90977fa110030731122","term":"integration email","definition":"When an email is sent to a service's integration email address, an incident is triggered in that service. The domain is determined based on your account's subdomain, but you can configure the username."},{"_id":"673cd929d466d10010710117","term":"looping through escalation rules","definition":"Looping through escalation rules means that if the escalation policy rotates through all escalation levels and the incident is still not resolved, the incident can start back at the first on-call user and repeat all the escalation levels. The default is set to loop through the escalation policy a total of 2 times but this can be adjusted to 3, 4, 5, 6, 7, 8, 9, or 10 times."},{"_id":"673cd9592c3da00011bae143","term":"major incident","definition":"A major incident is defined as any high-priority incident that requires a coordinated response, often across multiple teams. They are typically highly noticeable by customers, so fixing the problem is of the greatest importance. Major incidents are often referred to as P1, P2, or SEV-1, SEV-2 in most organizations."},{"_id":"673cd9a388302000125964f2","term":"notification rules","definition":"Notification rules determine how an individual user is notified when an incident is assigned to them. You can set rules up to notify you on any of the contact methods in your profile. Individuals can set up their notification rules to notify them via phone, email, push, or SMS immediately or at any interval of one minute after an incident has been triggered and assigned to that user."},{"_id":"673cda2077fa110030731682","term":"on-call restrictions","definition":"Restrictions on an on-call schedule determine what hours during the day, and which days, a user is on call. For example, you can set the restrictions to have a user on call from 9 a.m. to 5 p.m. every day, or you can set the restrictions to have a user on call from 6 p.m. to 6 a.m. only Monday through Friday."},{"_id":"673cda4475eb1b0018daaf95","term":"on-call schedule","definition":"An on-call schedule is a rotation that determines who is on call at a specific time and date. On-call schedules are used to manage on-call rotations."},{"_id":"673cda712f4fd7007171b264","term":"resolved incident","definition":"An incident is resolved when the user has completed fixing the issue and they want the incident to be closed out. Once an incident is resolved, no additional notifications will be sent; the incident cannot be opened again."},{"_id":"673cdaa34cd2c1007682d589","term":"rotation type","definition":"A rotation type determines how an on-call schedule circles through the included users. Rotation types can be set to have users on call for a day, or a week, at a time, or the rotation can be customized to any specified number of hours, days, or weeks."},{"_id":"673cdabc0b113c0075e6b3f4","term":"schedule gaps","definition":"A gap in the schedule indicates that no one is on call for a certain amount of time. If there is a gap in the schedule, and no one is on call, then an incident cannot be created."},{"_id":"673cdafa5fc1bb0046849e0b","term":"schedule layer","definition":"Schedule layers are used to help build complex on-call schedules. If a user requires different on-call restrictions, they will need to be added to an additional layer on the on-call schedule. If two layers overlap one another then the bottom layer (i.e., the layer that appears lowest in the UI) will take precedence over any higher layer."},{"_id":"673cdb40a5a808001f7c92a4","term":"triggered incident","definition":"An incident is considered to be triggered before any user responds to the notification. When an incident triggers, the on-call user will receive notifications according to their notification rules."},{"_id":"673cdb5e723983000f705ab4","term":"user","definition":"A user can: Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services."},{"_id":"677852971a0ca30011b437cc","term":"suppressed alert","definition":"A suppressed alert does not create an incident and does not notify responders. 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Acknowledging an incident halts the escalation process. Once an incident has been acknowledged, no more notifications will be sent until the incident ack timeout is reached. If the incident ack timeout is reached then the incident will go from the acknowledged state back to the triggered state."},{"_id":"673cd63c5dd6270036454e1a","term":"Admin","definition":"Admin users can: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys.\nAdmins cannot change or delete the Account Owner and do not have access to billing information."},{"_id":"673cd70f8ddfba004d8138db","term":"auto-escalation","definition":"Auto-escalation occurs when an incident is not acknowledged by the on-call user within the time specified in an escalation policy's settings. When this occurs, the incident escalates to the on-call user at the next level of the escalation policy. The default setting for auto escalation is 30 minutes, but you can change this setting if needed."},{"_id":"673cd7483bba5000400068a5","term":"contact method","definition":"A contact method is any phone number, SMS number, email address, or push notification that is associated with a single user's profile. Users can add up to 10 unique contact methods on their user profile."},{"_id":"673cd77f25bd740013138cc3","term":"incidents page","definition":"The incidents page is the first screen that appears after logging in to the PagerDuty web app. The incidents page gives you easy access to: Incidents that are assigned to you, Activity for the past 7 days, Who is on call at that time, When you will be on call next. You can also view a quick count of how many incidents have been triggered, how many acknowledged incidents are currently open, and access a more detailed list of total resolved, acknowledged, and open incidents."},{"_id":"673cd7b9d466d1001070f25d","term":"email filters","definition":"Email filters are used to configure email integrations to filter out certain emails from triggering incidents. Regex filters are configured to set conditions for when an email should trigger an incident and when it should not. You can set the regex filters to filter emails by email subject, by the body of the email, and/or the from address. 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If the first on-call user does not respond before the incident timeout, then the second on-call user or user that is on call on a specific schedule will be notified of the triggered incident."},{"_id":"673cd82192da5100114fe657","term":"escalation timeout","definition":"An escalation timeout is the time period where if the incident is not acknowledged or resolved, it will be escalated to the next escalation rule. The default escalation timeout is set to 30 minutes but this can be adjusted to any amount of time (in minutes)."},{"_id":"673cd88e5ee5e50073055a16","term":"incident auto-resolution","definition":"An incident auto-resolution is a service setting which allows you to set incidents to automatically resolve after a specified amount of time. Once this time has passed, the incident is resolved and no additional notifications will be sent out. This setting is off by default, but can be adjusted to 10 minutes, 20 minutes, 30 minutes, 40 minutes, 50 minutes, 60 minutes, 90 minutes, 2 hours, 3 hours, 4 hours, 5 hours, 6 hours, 12 hours, or 24 hours. If you need to set this to a time that is not in these options, you can do so from our REST API."},{"_id":"673cd90977fa110030731122","term":"integration email","definition":"When an email is sent to a service's integration email address, an incident is triggered in that service. The domain is determined based on your account's subdomain, but you can configure the username."},{"_id":"673cd929d466d10010710117","term":"looping through escalation rules","definition":"Looping through escalation rules means that if the escalation policy rotates through all escalation levels and the incident is still not resolved, the incident can start back at the first on-call user and repeat all the escalation levels. The default is set to loop through the escalation policy a total of 2 times but this can be adjusted to 3, 4, 5, 6, 7, 8, 9, or 10 times."},{"_id":"673cd9592c3da00011bae143","term":"major incident","definition":"A major incident is defined as any high-priority incident that requires a coordinated response, often across multiple teams. They are typically highly noticeable by customers, so fixing the problem is of the greatest importance. Major incidents are often referred to as P1, P2, or SEV-1, SEV-2 in most organizations."},{"_id":"673cd9a388302000125964f2","term":"notification rules","definition":"Notification rules determine how an individual user is notified when an incident is assigned to them. You can set rules up to notify you on any of the contact methods in your profile. Individuals can set up their notification rules to notify them via phone, email, push, or SMS immediately or at any interval of one minute after an incident has been triggered and assigned to that user."},{"_id":"673cda2077fa110030731682","term":"on-call restrictions","definition":"Restrictions on an on-call schedule determine what hours during the day, and which days, a user is on call. For example, you can set the restrictions to have a user on call from 9 a.m. to 5 p.m. every day, or you can set the restrictions to have a user on call from 6 p.m. to 6 a.m. only Monday through Friday."},{"_id":"673cda4475eb1b0018daaf95","term":"on-call schedule","definition":"An on-call schedule is a rotation that determines who is on call at a specific time and date. On-call schedules are used to manage on-call rotations."},{"_id":"673cda712f4fd7007171b264","term":"resolved incident","definition":"An incident is resolved when the user has completed fixing the issue and they want the incident to be closed out. Once an incident is resolved, no additional notifications will be sent; the incident cannot be opened again."},{"_id":"673cdaa34cd2c1007682d589","term":"rotation type","definition":"A rotation type determines how an on-call schedule circles through the included users. Rotation types can be set to have users on call for a day, or a week, at a time, or the rotation can be customized to any specified number of hours, days, or weeks."},{"_id":"673cdabc0b113c0075e6b3f4","term":"schedule gaps","definition":"A gap in the schedule indicates that no one is on call for a certain amount of time. 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{\n\tbackground: #303b42;\n}\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .expandCollapseAll, [data-color-mode=\"system\"] details, [data-color-mode=\"system\"] details[open] {\n\t\tbackground: #374147;\n }\n}\n\n[data-color-mode=\"dark\"] .expandCollapseAll, [data-color-mode=\"dark\"] details, [data-color-mode=\"dark\"] details[open] {\n\tbackground: #374147;\n}\n\ndetails.kb-faq[open] summary::after {\n content: \"Collapse\"\n}\n\ndetails.kb-faq:not([open]) summary::after {\n content: \"Expand\"\n}\n\ndetails + .callout {\n margin-top: 1em;\n}\n\n[data-color-mode=\"dark\"] .content-toc {\n\tcolor-scheme: dark;\n}\n\n.callout .rdmd-table {\n font-size: 15px;\n\tmargin-bottom: 1em;\n}\n/* End Articles */\n\n/* Error Page */\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-CustomPage {\n background: #303b42;\n }\n}\n\n[data-color-mode=\"dark\"] .rm-CustomPage {\n\tbackground: #303b42;\n}\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-Markdown.markdown-body p, [data-color-mode=\"system\"] li::marker {\n color: #fff;\n }\n}\n\n[data-color-mode=\"dark\"] .rm-Markdown.markdown-body p, [data-color-mode=\"dark\"] li::marker {\n color: #fff;\n}\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-Markdown.markdown-body a {\n\t\tcolor: #008a00;\n }\n}\n\n[data-color-mode=\"dark\"] .rm-Markdown.markdown-body a {\n color: #008a00;\n}\n\n/* End Error Page */\n\n/* Changelog */\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-Changelog, .changelog-archive-blurb {\n background: #242e34;\n }\n}\n\n[data-color-mode=\"dark\"] .rm-Changelog, .changelog-archive-blurb {\n\tbackground: #242e34;\n}\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-Changelog p, [data-color-mode=\"system\"] li::marker, [data-color-mode=\"system\"] .changelog-archive-blurb {\n color: #fff;\n }\n}\n\n[data-color-mode=\"dark\"] .rm-Changelog p, [data-color-mode=\"dark\"] li::marker, [data-color-mode=\"dark\"] .changelog-archive-blurb {\n color: #fff;\n}\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-Changelog p > a {\n\t\tcolor: #008a00 !important;\n }\n}\n\n[data-color-mode=\"dark\"] .rm-Changelog p > a {\n color: #008a00 !important;\n}\n\n/* End Changelog */\n\n/* END DARK MODE */\n\n/* Nav Bar Ordering */\na[href=\"https://support.pagerduty.com/main/docs/introduction\"] {\n order: 0;\n}\na[href=\"/actions/docs\"] {\n order: 1;\n}\na[href=\"https://support.pagerduty.com/actions\"]{\n order: 1;\n}\na[href=\"/main/changelog\"] {\n order: 2;\n}\na[href=\"https://support.pagerduty.com/main/changelog\"] {\n order: 2;\n}","stylesheet_hub3":"","javascript":"","javascript_hub2":"//Set the year in the Landing Page's footer\nvar date = new Date();\nvar year = date.getFullYear();\n$('#year').text(year);\n\n// Adds bottom nav to GLP\n$(window).on('pageLoad', function(e, state) {\n// Check if the current page is the homepage\nif (window.location.pathname === '/') {\n // Select all anchor elements within the nav\n const nav = document.querySelector('nav.Header-leftADQdGVqx1wqU');\n const links = nav.querySelectorAll('a');\n\n // Define the function to add icon classes based on link text content\n function addIconClasses(link) {\n // Get the span element within the anchor\n const span = link.querySelector('span');\n \n // Get the text content of the span\n const linkText = span.textContent.trim(); // Get text content and trim any leading or trailing whitespace\n \n // Determine the icon class based on link text content\n let iconClass = '';\n switch (linkText) {\n case 'Home':\n iconClass = 'icon-landing-page-2';\n break;\n case 'Knowledge Base':\n case 'Workflow Actions':\n iconClass = 'icon-guides';\n break;\n case 'Platform Release Notes':\n iconClass = 'icon-changelog';\n break;\n default:\n 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Want to stay in the loop? Subscribe to future updates via\n RSS

\n

Older release notes can be found in our archive.

\n `;\n return div;\n }\n\n if (window.location.pathname.includes('changelog')) {\n const changelogMain = document.querySelector('main.rm-Changelog');\n if (changelogMain && !document.getElementById(blurbId)) {\n changelogMain.insertBefore(createBlurb(), changelogMain.firstChild);\n }\n }\n});","stylesheet_hub2":"p, ol, ul {\n color: #414042;\n}\n\nrow p {\n color: #06ac38;\n}\n\na:hover, a:active {\n text-decoration: none !important;\n}\n\nh2.header-scroll {\n color: #555;\n}\n\ndetails {\n background: #eee;\n margin-bottom: 2rem;\n padding: .5rem 1rem;\n}\n\ndetails ol, details ul {\n margin-top: 10px !important; \n}\n\ndetails > summary {\n cursor: pointer;\n padding: .5rem 1rem;\n font-weight: bold;\n}\n\ndetails .rdmd-table {\n margin-top: 1em;\n}\n \n.mat-shadow-ani-sml-1 {\n box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);\n transition: all 0.3s cubic-bezier(.25,.8,.25,1) !important;\n color: #06ac38;\n}\n.mat-shadow-ani-sml-1:hover {\n box-shadow: 0 7px 24px rgba(0,0,0,0.25), 0 5px 5px rgba(0,0,0,0.24);\n}\n@media only screen and (max-width: 767px) {\n .mat-shadow-ani-sml-1 {\n box-shadow: none;\n }\n}\n\n\n#header-top, .rm-Header, rm-Header_overlay {\n background: linear-gradient(45deg, #06ac38 0%, #2b9594 70%, #4981a7 100%) !important;\n /*background: url(\"/img/bgs/triangles.png\"), linear-gradient(45deg, #25c151 0%, #2b9594 70%, #4981a7 100%) !important;*/\n /*background: url(\"https://files.readme.io/c8079d5-header-bg.png\"), linear-gradient(45deg, #3caf55 0%, #289392 70%, #0c5c93 100%) !important;*/\n}\n\n.rm-Header-top #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #FFFFFF;\n box-shadow: 0 0 0 1px #DAE2EB;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 66%;\n border-radius: 3px;\n font-size: 1.75rem !important;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n\n.rm-Header-bottom-link {\n --Header-button-color: #4c555a; 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PagerDuty Knowledge Base

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You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. One or more technical services combine to deliver customer-facing or business capabilities.\nYou can add one or more integrations to a technical service in order to receive events from those tools."},{"_id":"62cf481eb64b5d001a0365fd","term":"postmortem","definition":"A postmortem is a report that allows users to learn from major incidents by providing a summary of events that transpired, how the response was handled, and what resolution steps were taken. It allows for further analysis to determine follow-up actions for similar situations in the future and, ideally, help prevent them altogether."},{"_id":"62cf482c68961a00fa2f0e6e","term":"override","definition":"An override is used to make a one-time change to an on-call schedule. An override is typically used if the on-call user is out sick or on vacation and you want another user to fill in for their on-call shift."},{"_id":"62cf485432b1e9001a327d94","term":"MTTA","definition":"Mean time to acknowledge an incident."},{"_id":"62cf485ee3633a0053f25b8d","term":"MTTR","definition":"Mean time to resolve an incident."},{"_id":"62cf488331e345006d828314","term":"maintenance window","definition":"A maintenance window is used to temporarily disable a service for a set period of time. No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."},{"_id":"66b679d4af4bef0044d44a08","term":"opportunity","definition":"Similar to a postmortem report or investigation, an opportunity focuses on an incident that has already occurred and explores its causes and results. An opportunity can only be created from an incident, but Jeli incidents can exist without being part of an opportunity."},{"_id":"66b67a7f3527ca0019a2fcb3","term":"notification","definition":"An incident notification is sent to the on call user when a PagerDuty incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a push notification from the PagerDuty mobile app, a phone call, email, or SMS."},{"_id":"66b68987003d8300208fa1f3","term":"escalation policy","definition":"Escalation policies are used to automate ownership by assigning incidents either directly to a user or an on-call schedule. Services in PagerDuty can be associated with one escalation policy. An escalation policy, however, can be associated with as many services as you like."},{"_id":"66b68a36157c9e0054d5bc02","term":"alert","definition":"Alerts are typically generated from monitoring tools, applications, or manual triggers, and serve as the initial signal indicating that something within the monitored environment needs investigation or action. Alerts can be grouped into incidents based on predefined rules to reduce noise and focus on critical issues."},{"_id":"66bb78bccb2381002bd9cb08","term":"TTE","definition":"Total time to engage."},{"_id":"66bb78c384be89000f020394","term":"TTA","definition":"Total time to acknowledge."},{"_id":"66bb78e55c3d5800258f8fe5","term":"TTR","definition":"Total time to respond."},{"_id":"66bb7907a46b86005c401f61","term":"TTM","definition":"Time to mobilize."},{"_id":"66bb794b2e1d55002b3c0983","term":"MTTE","definition":"Mean time to engage."},{"_id":"66bb798b9c5f5c0012e89514","term":"MTTM","definition":"Mean time to mobilize."},{"_id":"672a4d62ef6678003c8814d7","term":"multiservice group","definition":"A feature of Global Alert Grouping, a multiservice group describes the set of services, whose alerts may be grouped together when an incident on one of the services triggers."},{"_id":"673cd608907fed0030e5fe32","term":"acknowledged incident","definition":"A user will acknowledge an incident if the user wants to communicate that the issue is being worked on but has not yet been resolved. Acknowledging an incident halts the escalation process. Once an incident has been acknowledged, no more notifications will be sent until the incident ack timeout is reached. If the incident ack timeout is reached then the incident will go from the acknowledged state back to the triggered state."},{"_id":"673cd63c5dd6270036454e1a","term":"Admin","definition":"Admin users can: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys.\nAdmins cannot change or delete the Account Owner and do not have access to billing information."},{"_id":"673cd70f8ddfba004d8138db","term":"auto-escalation","definition":"Auto-escalation occurs when an incident is not acknowledged by the on-call user within the time specified in an escalation policy's settings. When this occurs, the incident escalates to the on-call user at the next level of the escalation policy. The default setting for auto escalation is 30 minutes, but you can change this setting if needed."},{"_id":"673cd7483bba5000400068a5","term":"contact method","definition":"A contact method is any phone number, SMS number, email address, or push notification that is associated with a single user's profile. Users can add up to 10 unique contact methods on their user profile."},{"_id":"673cd77f25bd740013138cc3","term":"incidents page","definition":"The incidents page is the first screen that appears after logging in to the PagerDuty web app. The incidents page gives you easy access to: Incidents that are assigned to you, Activity for the past 7 days, Who is on call at that time, When you will be on call next. You can also view a quick count of how many incidents have been triggered, how many acknowledged incidents are currently open, and access a more detailed list of total resolved, acknowledged, and open incidents."},{"_id":"673cd7b9d466d1001070f25d","term":"email filters","definition":"Email filters are used to configure email integrations to filter out certain emails from triggering incidents. Regex filters are configured to set conditions for when an email should trigger an incident and when it should not. You can set the regex filters to filter emails by email subject, by the body of the email, and/or the from address. Regex filters allow you to set up the service to: Accept all incoming email, Accept mail only if it matches one or more of the regex filter rules set up, Accept email only if it matches all of the regex filter rules set up."},{"_id":"673cd7e8132eea001f7ba058","term":"email management rules","definition":"Email management rules can be used in tandem with email filters on email integrations. With email management rules, you can preset rules on a service to determine how your events will behave based on event content. You can select which of your events will trigger, and you can auto-resolve related events by grouping them based by an event key."},{"_id":"673cd80a5dd6270036455dc2","term":"escalation rule","definition":"Each escalation rule represents a level of on-call duty. The first escalation rule in the escalation policy is the user that will be notified first about the triggered incident. If the first on-call user does not respond before the incident timeout, then the second on-call user or user that is on call on a specific schedule will be notified of the triggered incident."},{"_id":"673cd82192da5100114fe657","term":"escalation timeout","definition":"An escalation timeout is the time period where if the incident is not acknowledged or resolved, it will be escalated to the next escalation rule. The default escalation timeout is set to 30 minutes but this can be adjusted to any amount of time (in minutes)."},{"_id":"673cd88e5ee5e50073055a16","term":"incident auto-resolution","definition":"An incident auto-resolution is a service setting which allows you to set incidents to automatically resolve after a specified amount of time. Once this time has passed, the incident is resolved and no additional notifications will be sent out. This setting is off by default, but can be adjusted to 10 minutes, 20 minutes, 30 minutes, 40 minutes, 50 minutes, 60 minutes, 90 minutes, 2 hours, 3 hours, 4 hours, 5 hours, 6 hours, 12 hours, or 24 hours. If you need to set this to a time that is not in these options, you can do so from our REST API."},{"_id":"673cd90977fa110030731122","term":"integration email","definition":"When an email is sent to a service's integration email address, an incident is triggered in that service. The domain is determined based on your account's subdomain, but you can configure the username."},{"_id":"673cd929d466d10010710117","term":"looping through escalation rules","definition":"Looping through escalation rules means that if the escalation policy rotates through all escalation levels and the incident is still not resolved, the incident can start back at the first on-call user and repeat all the escalation levels. 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{\n\t\tcolor: #fff !important;\n }\n}\n\n[data-color-mode=\"dark\"] button.Button.Button_slate_text.Button_md.undefined.rm-Header-bottom-link.Dropdown-toggle.Button_primary {\n\tcolor: #fff !important;\n}\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-Header-bottom .Dropdown .Button {\n color: white;\n }\n}\n\n[data-color-mode=\"dark\"] .rm-Header-bottom .Dropdown .Button {\n color: white; \n}\n\n/* End Nav Bar */\n\n/* Articles */\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-Guides {\n\t\tbackground-color: #242e34;\n }\n}\n\n[data-color-mode=\"dark\"] .rm-Guides {\n\tbackground-color: #242e34;\n}\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-Guides p, [data-color-mode=\"system\"] .heading, [data-color-mode=\"system\"] .rm-Sidebar-heading, [data-color-mode=\"system\"] .content-body ul, [data-color-mode=\"system\"] .content-body ol, [data-color-mode=\"system\"] .fa {\n\t\tcolor: #fff;\n 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background: #eee;\n margin-bottom: 2rem;\n padding: .5rem 1rem;\n}\n\ndetails ol, details ul {\n margin-top: 10px !important; \n}\n\ndetails > summary {\n cursor: pointer;\n padding: .5rem 1rem;\n font-weight: bold;\n}\n\ndetails .rdmd-table {\n margin-top: 1em;\n}\n \n.mat-shadow-ani-sml-1 {\n box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);\n transition: all 0.3s cubic-bezier(.25,.8,.25,1) !important;\n color: #06ac38;\n}\n.mat-shadow-ani-sml-1:hover {\n box-shadow: 0 7px 24px rgba(0,0,0,0.25), 0 5px 5px rgba(0,0,0,0.24);\n}\n@media only screen and (max-width: 767px) {\n .mat-shadow-ani-sml-1 {\n box-shadow: none;\n }\n}\n\n\n#header-top, .rm-Header, rm-Header_overlay {\n background: linear-gradient(45deg, #06ac38 0%, #2b9594 70%, #4981a7 100%) !important;\n /*background: url(\"/img/bgs/triangles.png\"), linear-gradient(45deg, #25c151 0%, #2b9594 70%, #4981a7 100%) !important;*/\n /*background: url(\"https://files.readme.io/c8079d5-header-bg.png\"), linear-gradient(45deg, #3caf55 0%, #289392 70%, #0c5c93 100%) !important;*/\n}\n\n.rm-Header-top #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #FFFFFF;\n box-shadow: 0 0 0 1px #DAE2EB;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 66%;\n border-radius: 3px;\n font-size: 1.75rem !important;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n\n.rm-Header-bottom-link {\n --Header-button-color: #4c555a; \n}\n\n.rm-Header-top-link {\n font-weight: 400 !important;\n color: rgba(255,255,255,.8) !important;\n border: none !important;\n}\n\n.rm-Header-top-link:hover {\n border: none;\n color: #fff !important;\n}\n\n[class^='Header-search'] {\n -webkit-box-shadow: none !important;\n box-shadow: none !important;\n}\n\n#hub-landing-top {\n margin:auto; \n padding:10px 0 20px 0;\n}\n\n.container {\n padding:60px 0;\n}\n\n.kb-header {\n display: none;\n color: #fff;\n margin-bottom: 20px; \n}\n.hub-is-home .kb-header {\n display:block;\n}\n.show-search {\n display: block !important;\n}\n#hub-landing-top h2 {\n margin-bottom: 20px;\n}\n#header-nav-left li a:hover, #header-nav-right li a:hover {\n background:none !important;\n border:none !important;\n box-shadow: none !important\n}\n\n/* Parent article's text color, when a child article is selected: CATS-1400 */\nhtml:not(.useReactApp) nav#hub-sidebar ul>li.subnav-expanded>a:not(.active) {\n color: #ffffff \n}\n\n#header-logo {\n width: 180px !important;\n margin-top: 5px !important;\n}\n#header-top, .rm-Header-top {\n text-align: center;\n font-family: helvetica neue;\n}\n\n#header-top #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #FFFFFF;\n box-shadow: 0 0 0 1px #DAE2EB;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 100%;\n border-radius: 3px;\n font-size: 1.75rem;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n\n.pillar {\n padding:0 30px 20px 30px;\n}\n.pillar.contact {\n padding:0 50px 20px 50px;\n border-left:1px solid #CCC;\n}\n/*.hub-is-home #hub-search {\n display:none !important;\n}\n#hub-search .searchbox {\n width: 40px;\n text-align: center;\n}\n.search-box {\n display: none;\n}\n\n#hub-search .fa.fa-search {\n left: 13px;\n}*/\n\n#hub-search .searchbox {\n width: 200px;\n}\n\n\n/*Landing Page - Home */\n.intro-pillars .fa {\n font-size:3em;\n margin-top:15px;\n}\na.box {\n display:block;\n border:1px solid #DDD;\n padding:0 15px;\n text-align: center;\n font-family: helvetica neue;\n background: #FFF;\n cursor: pointer;\n}\n.fa {\n color:#454545;\n}\n@media only screen and (max-width: 767px) {\n a.box {\n border:none;\n padding:15px;\n box-shadow:none !important;\n }\n}\n.no-padding {\n padding:0 !important;\n}\n\n/* hiding the Contact Support bar, 11/15/22 -AVO */\n.contact-bar {\n display:none;\n}\n\n.contact-bar .row {\n display: flex;\n align-items: center;\n justify-content: space-between;\n}\n\n@media only screen and (max-width: 767px) {\n .contact-bar .row {\n display: block;\n text-align: center;\n }\n}\n\n.contact-bar a {\n color: #06ac38;\n}\n\n.contact-bar a:hover {\n color: #25b74e !important;\n}\n\n.contact-bar h3 {\n margin:0 !important;\n color: #f4f4f4 !important;\n font-family: helvetica neue;\n}\n\n.contact-bar p {\n width: auto;\n margin:0 !important;\n}\n\n.contact-bar {\n width:100%;\n background: #343434;\n padding:20px;\n}\n.contact-bar .fa {\n color:#f4f4f4;\n}\n.contact-details {\n margin-top:15px;\n}\n.contact-details p {\n text-align: center;\n font-family: helvetica neue;\n}\n.contact-bottom-box {\n text-align:center;\n padding-top:0px;\n}\n.contact-bottom-copy {\n padding:20px;\n padding-top:0;\n font-family: helvetica neue;\n}\n\n.centered {\n justify-content: center; \n}\n\n#stevie-award {\n display: flex;\n justify-content: center;\n}\n\n#stevie-image {\n padding-top:2em;\n}\n\n#hub-landing-page .pd-custom-columns .row .col-sm-6 h3 {\n text-align: left;\n padding-bottom: 5px;\n border-bottom: 1px solid #ddd;\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul {\n padding: 15px 0px\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a {\n text-align: left;\n font-family: helvetica neue;\n padding: 5px 0;\n display: block;\n color: #888;\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a:hover {\n color: #666;\n}\n#hub-landing-page .pd-custom-columns {\n padding-bottom: 40px;\n}\n#hub-landing-page .pd-custom-columns .col-sm-6 {\n padding-left:30px;\n padding-right: 30px;\n}\n@media only screen and (max-width:767px) {\n .pillar.contact {\n padding:0 30px 20px 30px;\n border-left:1px solid #CCC;\n }\n}\n\n\n/* Community Footer */\n.pd-footer {\n padding:50px 0;\n background-color: #343434;\n /*\n background-image: url('//files.readme.io/838a80d-low-poly.png');\n background-size: cover;\n background-position: top center;\n */\n width:100%;\n min-height:300px;\n color: #F9F9F9;\n overflow: auto;\n}\n.pd-footer-inner {\n max-width: 1127px;\n margin: auto;\n}\n.pd-footer ul {\n list-style:none;\n margin: 0;\n}\n\n.pd-footer li {\n font-size: 13px;\n font-family: helvetica neue;\n letter-spacing: 1px;\n font-weight: 200;\n}\n.pd-footer li a {\n color: #F9F9F9;\n cursor: pointer !important;\n padding: 2px 0;\n display: inline-block;\n\n}\n.pd-footer a:hover {\n color: #25c151;\n}\n\n.pd-footer .col {\n width: 18%;\n padding:0 1%;\n float: left;\n margin-bottom:15px;\n}\n\n#copyright.col {\n float: none; \n margin: 20px auto 0px auto;\n}\n\n#copyright.col p {\n color: #F9F9F9;\n font-size: 0.8em;\n width: max-content;\n}\n.pd-footer ul {\n padding: 0; \n}\n\n.footer-logo-wrapper {\n padding: 20px 20px 0 20px;\n text-align: center;\n}\n.footer-logo-wrapper img {\n width: 60%;\n 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